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SKS Dream – Frequently Asked Questions (FAQ)

Welcome to the SKS Dream FAQ section! Here you can find answers to the most common questions about orders, payments, delivery, and more.

1. How do I place an order on SKS Dream?

  • Browse products on our website or app.
  • Select the product and choose options (size, color, quantity, etc.).
  • Click Add to Cart and proceed to Checkout.
  • Enter your shipping details and select a payment method.
  • Confirm your order. You’ll receive an order confirmation via email or SMS.

2. Can I cancel my order?

  • Orders can be canceled before dispatch.
  • Once the order is shipped or out for delivery, it cannot be canceled.
  • For prepaid orders, refunds will be processed within 5–7 business days.
  • Certain products may have specific cancellation rules based on category.
  • For instant or express delivery orders, cancellations may be restricted.
  • For more details, see our Order Cancellation Policy.

3. How can I track my order?

  • Log in to your SKS Dream account.
  • Go to the Orders section.
  • Click Track Order to see live updates from our delivery partners.

4. What payment methods are accepted?

  • Credit/Debit Cards (Visa, Mastercard, Rupay, etc.)
  • Net Banking
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Wallets (if applicable)
  • Cash on Delivery (COD) for eligible products
  • All payments are processed securely with encryption.

5. How do refunds work?

  • Refunds are processed once the cancellation or return is confirmed.
  • Prepaid order refunds typically take 5–7 business days.
  • For returns, the refund will be made via the same payment method used for purchase.
  • You can track your refund in your Orders section.

6. What is the return and replacement policy?

  • SKS Dream offers returns, replacements, or refunds depending on the product category.
  • Products must meet the return conditions: unused, intact, with original packaging and accessories.
  • Certain categories like groceries, personal care items, and intimate products may have limited return options.
  • For details, see our Returns & Refund Policy.

7. My product is damaged or defective. What should I do?

  • Contact SKS Dream Customer Support immediately.
  • Keep the product in its original packaging until pickup or replacement.
  • Depending on the product category, we may troubleshoot online, via phone, or schedule a service visit.
  • A replacement or refund will be processed according to the product-specific policy.